Return Policy

Last updated: May 4, 2026

14-day Cooling-off Period

At Live Pakketjes, you have a **14-day cooling-off period** from the moment you receive your order. You may return the package if you are not entirely satisfied.

Exceptions to the Right of Withdrawal

Please note: For certain products, an exception to the right of withdrawal applies. Below you will find which products cannot be returned:

Live Unboxings: When purchasing a live unboxing service, returns or refunds are not possible after the service has been performed. Since the packages in a live unboxing are immediately opened and thus used, the right of withdrawal does not apply. The seal of the packages is broken during this service, causing the product to be considered used.
Personalized packages (with name, photo, custom text, or custom content)
Hygiene products that have been opened
Perishable products (food, drinks, fresh produce) unless there is a defect upon arrival

Conditions for Returns

The package must be in its original packaging
The products must not be used or opened (unless otherwise stated)
You must contact us within 14 days of receipt

How to Return?

Send an email to retour@livepakketjes.com with your order number and reason
You will receive instructions and possibly a return label
Pack it well and send it back

Return Shipping Costs

Reason	Costs
Cooling-off period (regret)	€ 6.95 (paid by customer)
Defective / wrongly delivered	Free
Quality complaint	Free

Refund

After receiving and checking the return, we will refund the amount within 3 business days.

Questions about returns or a live unboxing?
Feel free to contact us via info@livepakketjes.com or via the chat on the website.

Live Pakketjes – Packed and shipped with pleasure ❤️